Privacy Policy

Updated September 30

At Addio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the personal data we gather through our website (https://addio.eu) and in connection with the sale of our digital relay boxes worldwide. By using our services, you agree to the collection and use of information as outlined in this policy.

1. Data Collection and Use

1.1 Personal Data
When you purchase a product from us or create an account on our website, we collect and store personal information required to complete the transaction and provide our services. This information may include:

• Full name
• Email address
• Billing and shipping
• address
• Payment details
• Contact phone number

This information allows us to process your orders, deliver your products, and manage your customer account on our platform.

1.2 Data Automatically Collected
We use cookies and similar technologies to enhance your experience on our website. These technologies allow us to:

• Track browsing activity and user preferences
• Improve website functionality and performance
• Collect analytics data to better understand user behavior
  
  

This information allows us to process your orders, deliver your products, and manage your customer account on our platform.

2. Account Creation and Payment Processing

2.1 Account Creation
When you make your first purchase using Stripe, we create a customer account for you to streamline future transactions. After your initial purchase, you will receive a verification email. You must complete the verification process before gaining access to your account in our customer portal.
Your account is protected by a secure password that you are responsible for maintaining. Please ensure your login credentials remain confidential to prevent unauthorized access to your account.

2.2 Payment Information
All payments on our website are securely processed via Stripe. We do not store sensitive payment details such as credit card numbers. Stripe is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the protection of your payment information.

3. Consent to Terms and Conditions
To place an order, create an account, or access any of our services, customers must agree to our Terms and Conditions as well as this Privacy Policy. By proceeding with a transaction, you acknowledge that you have read, understood, and agreed to these terms.

4. Data Sharing and International Transfers
We do not share or sell personal data to third parties for marketing or unrelated business purposes. The data you provide is only shared with third parties when necessary to complete a transaction or to comply with legal requirements. This includes:

• Third-party payment processors (e.g., Stripe) to handle transactions
• Shipping and logistics providers for the delivery of products
  
  

GDPR Compliance
As we are based in the European Union (EU), we comply with the General Data Protection Regulation (GDPR). For data transfers to countries outside of the EU/EEA, we ensure that proper safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data and comply with local regulations.

Data Processors
All third-party data processors we work with are vetted to ensure they meet our data protection standards and comply with applicable regulations.

5. Data Retention
We retain your personal data as long as your account is active and necessary for the purposes outlined in this policy. If you do not log into your account for a period of 24 months, we will begin the process of deleting your account and associated data. Before we proceed with deletion, we will notify you via email and give you 3 months to log in and prevent the deletion.

6. Your Data Rights
Under the GDPR and other applicable privacy laws, you have the following rights with respect to your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to certain conditions.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances.
• Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.
  
  

To exercise any of your rights, please contact us at info@addio.eu. We aim to respond to all requests within 30 days

7. Security Measures
We take the security of your personal data seriously and implement a range of measures to safeguard it:

• Data Encryption: We encrypt sensitive information, including payment data, to ensure secure transmission over the internet.
• Secure Access: Access to personal data is restricted to authorized personnel only.
  Regular Audits: We conduct regular security audits and vulnerability assessments to ensure our systems remain secure.
• Two-Factor Authentication (2FA): We encourage users to enable 2FA for an added layer of account security.
• Data Minimization: We only collect and store the data necessary for our business operations and services.
  
  

8. Cookies and Tracking Technologies
We use cookies to track user activity, preferences, and enhance your experience on our website. You can manage your cookie preferences and consent through our Cookie Policy.

9. Customer Support and Communication
For any questions, concerns, or requests related to your data or this Privacy Policy, please contact our customer support team at info@addio.eu or visit our Customer Support page for more information.

Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with an updated effective date. We recommend reviewing this policy regularly to stay informed about how we protect your personal data.