Terms and conditions

Updated September 30

These Terms and Conditions (“Terms”) govern the purchase and use of products and services provided by Addio (https://addio.eu). By accessing our website, placing an order, or using our services, you agree to comply with these Terms. Please read them carefully before making any purchase or using our services.

1. Definitions

• “Addio” refers to Addio Electronics AB, a company registered in Sweden, that manufactures and sells digital relay boxes and associated products.
• “Customer” refers to any individual, company, distributor, or organization that purchases products or services from Addio.
• “Products” refers to the digital relay boxes and other hardware sold by Addio through its website.
• “Services” refers to additional support services provided by Addio, including technical assistance for system setup and troubleshooting.
  “Website” refers to https://addio.eu.
  
  

2. Scope of Products and Services
2.1 Products

Addio designs, manufactures, and sells digital relay boxes and other associated hardware. All products are made in Sweden and sold directly to consumers, businesses, and distributors globally. The primary product categories include:

• Main units
• Switch panels and hand
• controllers
• CAN-units and sensors
• Junction boxes for CAN and connectors
• Symbol sheets and custom units
  
  

2.2 Support Services


In addition to physical products, Addio offers paid support services to assist customers with system integration and setup. These services may include technical consultations, troubleshooting, and customized solutions based on the customer’s needs.

2.3 Availability of Products

Addio reserves the right to modify or discontinue any product or service at any time without notice. Product availability may be subject to geographical restrictions or supply chain limitations.

3. Orders and Payment
3.1 Order Process
To place an order, the customer must provide accurate and complete personal and payment information. Addio reserves the right to refuse any order that does not meet these requirements or for any other reason deemed appropriate.

3.2 Payment Terms
Payments must be made in full at the time of order placement via the payment methods available on our website. Payment options may include credit cards, PayPal, or other online payment gateways like Stripe. All transactions are processed securely, and Addio does not store sensitive payment information.

3.3 Pricing

All prices are listed in EUR (or the relevant currency for the region) and are subject to change without notice. Prices displayed on the website exclude shipping costs, taxes, customs duties, and other applicable fees unless otherwise stated. Customers are responsible for any additional charges incurred in their country of residence.

3.4 Taxes and Duties
For international orders, customers may be responsible for customs duties, taxes, and other import fees, which are not included in the order total. Addio is not responsible for any additional charges that may apply during customs clearance.

4. Shipping and Delivery
4.1 Global Shipping

Addio ships products worldwide, with certain geographical exceptions due to local import restrictions or sanctions. Shipping rates are calculated at checkout, and delivery times may vary depending on the destination. For specific shipping restrictions, please contact us at info@addio.eu.

4.2 Delivery
Times
While Addio aims to meet the estimated delivery times, unforeseen delays caused by factors such as customs clearance, weather conditions, or logistical issues may occur. Addio is not liable for any delays in delivery once the products are handed over to the shipping carrier.

4.3 Ownership and Risk of Loss

Ownership of the products passes to the customer once payment is received in full, and the products are shipped. Risk of loss or damage during transit is transferred to the customer at the point of delivery.

5. Returns, Cancellations, and Refunds
5.1 Final Sales

All purchases made through Addio’s website are considered final. Due to the nature of our products and systems, returns and refunds are only issued under exceptional circumstances.

5.2 Defective Products
If you receive a defective or damaged product, please contact Customer Support immediately upon receipt. Addio will manually review all defect claims and may offer a replacement or repair, depending on the issue. Addio retains the right to deny any claims if the product shows signs of misuse or damage caused by the customer.

5.3 Cancellations

Orders cannot be cancelled once they have been processed and shipped. For questions regarding your order, contact Customer Support as soon as possible to see if any adjustments can be made before shipment.

6. User Accounts and Responsibilities
6.1 Account Creation

To access certain features of the website, including purchasing products, customers are required to create an account. Customers are responsible for maintaining the confidentiality of their login credentials and for all activities that occur under their account.

6.2 Account Termination

If a customer violates these Terms, Addio reserves the right to terminate their account and restrict their access to future purchases or services. Accounts that remain inactive for 24 months will be flagged for deletion, and Addio will notify the customer via email. If the customer does not log in within 3 months, the account will be permanently deleted.

7. Warranties and Guarantees
7.1 Product Warranty

Addio provides a limited warranty on its products for 12 months from the date of purchase. This warranty covers defects in materials and workmanship under normal use. Any misuse, modification, or unauthorized repair of the product voids the warranty.

7.2 Warranty Claims

To initiate a warranty claim, customers must contact Customer Support. Addio will review each claim on a case-by-case basis and determine whether to repair, replace, or refund the defective product. The customer is responsible for returning the defective product to Addio, and Addio will bear the cost of shipping for the replacement product.

8. Intellectual Property Rights
All intellectual property on the Addio website, including but not limited to product designs, software, text, graphics, images, logos, and trademarks, is owned by Addio. You may not copy, distribute, or reproduce any content from our website without prior written consent. Any unauthorized use of our intellectual property may result in legal action.

9. Limitation of Liability
Addio disclaims all liability for any misuse or unintended use of its products by customers. By purchasing and using Addio products, customers assume full responsibility for how they install, implement, or modify the products. Addio will not be held liable for any damages, injuries, or losses that arise from the improper use of its products.

9.1 Indirect or Consequential Losses
Addio is not liable for any indirect, incidental, or consequential losses arising from the use of its products or services, including but not limited to loss of data, loss of profits, or third-party claims.

10. Dispute Resolution and Governing Law
10.1 Dispute Resolution
Any disputes or claims related to your use of Addio’s products or services must first be directed to Customer Support. If the issue cannot be resolved, both parties agree to pursue the matter through informal negotiation.

10.2 Governing Law

These Terms are governed by and construed in accordance with Swedish law. Any legal disputes that cannot be resolved through informal negotiation shall be subject to the exclusive jurisdiction of the courts of Sweden.

11. Changes to Terms and Conditions
Addio reserves the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon being posted to the website. Continued use of the website and services after modifications constitutes your acceptance of the updated Terms. We encourage customers to review the Terms regularly.

12. Limitation of Addio’s Responsibility
Addio takes no responsibility for how customers choose to use, implement, or modify their Addio products after purchase. Addio disclaims any liability for damages, legal claims, or injuries arising from improper use or incorrect implementation of the products. Customers are responsible for ensuring that they have the necessary expertise and understanding to safely and correctly use Addio products. Addio cannot be held liable in a legal process for any results stemming from the misuse of its products.

13. Contact Information
For any questions or concerns regarding these Terms and Conditions, or to inquire about a product or service, please contact us at:

Addio
Email: info@addio.eu